Brandon Transfer & Storage Co. Inc.
West Palm Beach, FL
Family Owned since 1919
Free Estimate 561-683-5000

Questions To Ask Your Moving Company

Get answers before hiring a company for your West Palm Beach, FL move

Moving can be a complicated venture. With so many moving pieces, it can be difficult to keep track of them all. You’re bound to have questions, especially if this is your first move. Hiring a professional company can help free up some time and give you peace of mind knowing there’s one less thing to juggle. It’s important to know the right questions to ask to make sure you’re choosing the best movers for you. 

Asking your potential moving company the following questions will help you to get the important information you’ll need to make an informed decision. 

How long have you been in business?

If the company has been in business for a considerable amount of time, that’s a good sign. Having a long track record is an indicator that they know their business and execute it well. 

Can you provide references?

Reading reviews online and checking with the Better Business Bureau is a great way to get an initial impression about a company’s skills and reliability, but you may find it beneficial to be able to speak and interact with actual customers. Asking questions of people who have firsthand knowledge of working with the movers can be incredibly beneficial. 

What sort of licensing and insurance do you have?

Any moving company you select should be able to provide you with appropriate state and/or federal license numbers and proof of their insurance. All the fantastic reviews in the world won’t make a difference if some unforeseen damage or accident occurs and you discover too late that your belongings were being transported uninsured and/or illegally. 

What type of estimates do you provide?

Moving your residence or business has the potential to be a pricey endeavor. Sticking to your budget can be an essential factor in keeping your move on track. Learn as much as you can about what sort of estimates your mover will provide (i.e., binding vs non-binding). This is the best way to ensure you find an affordable, dependable mover with no nasty financial surprises at the end of your move. 

How do you determine your pricing?

As a general rule of thumb, local moves are usually priced on a per-hour basis for the crew and equipment; interstate and long distance relocations by the total shipment weight; an international move by the total volume of your shipment. It’s important to know how your job costs are determined, and to ask about any additional fees, costs and pricing policies  that may apply to your specific situation. 

How do you guard against wall and carpet damage?

The last thing you’ll want to worry about after moving into your new home is having to repair damage that occurred during the move itself. Ask your mover what sort of precautions they take to guard against that, including any protective coverings, special techniques or tools they employ to maintain the integrity of your home and belongings. 

Do you provide workers’ compensation for your employees?

You’ve inquired as to how your moving company will protect your possessions, and it’s equally important to learn if they are protecting their workers. If members of their crew are uninsured or lack workers’ compensation, any injury that might befall them while on your property may very well leave you liable. 

How will my belongings be packaged and handled during the moving process?

Find out what sort of materials the movers will be using to pack your belongings and how they take precautions to prevent damage during the packing and transporting process. See what types of insurance policies are included in your moving package, and what additional coverage is available and at what cost. 

If anything is damaged, how does your claims procedure work?

Unforeseen accidents can happen no matter how careful and skilled your movers are. It’s smart to ask ahead of time what’s involved in their claims procedure. If you know up front how damage claims are handled and what is required for submission, you can take care of any unfortunate occurrences as quickly and efficiently as possible. 

How long will it take for my belongings to arrive at their destination?

This question probably won’t be applicable if your move is a local one, but for long distance moves, it’s an important one. Larger vans may contain more than just your family’s shipment, so knowing the delivery spread will help you to plan when you need to be there and what you’ll need to pack in terms of any clothing, medications or toiletries you may need to last you through that time frame. 

Knowing the answers to the questions above will provide a good deal of insight into the professionalism of your chosen moving company and how your move will be handled. Listen not only to the answers they give you, but the manner in which they respond to you. Are they respectful, knowledgeable and attentive to your concerns? 

Brandon Transfer and Storage in West Palm Beach, FL brings over 100 years of experience and excellent customer service to your move. As a registered agent of Allied Van Lines, you can trust that we’ll handle your move with great care and professionalism, no matter the size or distance. Call us today for a free estimate, and let us help make your relocation a pleasant one!

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561-683-5000

Brandon Transfer & Storage Co., Inc.

Authorized Agent for Allied Van Lines
Serving Palm Beach County

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Brandon Transfer & Storage 
2900 Tuxedo Avenue 
West Palm Beach, FL 33405

561-683-5000
Brandon Transfer & Storage is registered by the State of Florida: License# IM182, Federal Maritime Commission: #002447 and Palm Beach County: #MV47.
Copyright 2016. Brandon Transfer.